top of page


This Data Protection Policy has been prepared in accordance with the regulations in force in Andorra, the Qualified Law 29/2021, of October 28, on the protection of personal data (hereinafter, “LQPD”), and the Regulation (EU ) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (hereinafter “GDPR”).


Importudel is committed to protecting the privacy of each User of our website and our services (hereinafter, "You"). Through this privacy policy, the user is provided with information regarding the processing of their personal data collected and processed through our website.


Owner: Importudel

NRT: F-007674-E

Address: C/ del Pico, 4 Local 1, AD700 Escaldes-Engordany, Andorra

Telephone: +376 808 145


We collect and process the following data from users of our website:

Navigation data. When you visit our website, we automatically receive the URL of the place you came from and the place you visit when you leave our website. We also receive your computer's Internet Protocol address (IP address) and the type of browser you are using. We use this information to analyze global trends to improve the service. This information is not shared with third parties without your consent. Additionally, we automatically collect other personal data while you browse the website, as indicated in our Cookies Policy.


Data that you provide to us when you contact us, if you write to us or interact with us on the website, we collect the information that you complete in our web forms (including your name and surname, address, telephone number and email) and the message you want to send us.


All the indicated data requested are mandatory, without them we cannot respond.


Purpose of data use

Importudel uses your personal data for the following purposes:

  • Manage our website.

  • Get in touch and communicate with you.

  • Manage any service or action you request from us.

  • Send you Newsletters, or commercial communications about the services and products, offers or promotions that we offer.

  • Improve our services, products and website.

  • To protect and exercise your rights or respond to claims of any kind.

  • Where necessary, to take precautions against any legal liability we may incur; investigate and defend ourselves against any claims or allegations by third parties; investigate and protect against fraudulent acts, as well as to protect the security of our services.

Legal base

The legal basis for junk processing of your data is:

  • Your consent to send you commercial emails about our products and promotional offers.

  • Execution of a contract.

  • Application of pre-contractual measures.

  • Legal compliance. Legitimate interest.​

Data Disclosure

We treat your personal data confidentially in accordance with the LQPD and the GDPR. Unless otherwise indicated, your personal data will not be communicated to third parties.

On the contrary, we will disclose your data in compliance with a legal or regulatory obligation, in accordance with applicable regulations.

International Transfers (Third Party Service Providers)

We contract various third party services to provide our Services (such as web hosting providers, communication, analytics, quality management, etc.), some of which are geographically located outside Andorra and within the European Union space.

It is not planned to carry out international data transfers, if applicable, they would be carried out based on a decision of adequacy and/or adequate guarantees, standard contractual clauses, binding corporate rules and/or request for approved and recognized certifications or codes of conduct.


We inform you that Importudel will under no circumstances create profiles or make automated decisions.

Veracity and updating and updating of data

It is important that the personal data we hold about you is lawful, adequate, relevant, accurate and current. You are responsible for the accuracy of the information you provide to us and you must inform us of any alterations to the information you provide to us. The data provided that does not meet the requirements mentioned above will exempt Importudel from liability.

Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with a legal or regulatory obligation, and where applicable, as long as you do not withdraw your consent.​

Security measures

We implement due security measures for the personal data we process, respecting the legal requirements provided for by the LQPD and the RGPD.

When applying security measures, Importudel takes into account the following factors: the nature, scope, context and purposes of the processing, as well as the risks of varying probability and severity for the rights and freedoms of natural persons. . Importudel will apply appropriate technical and organizational measures in order to guarantee and be able to demonstrate that the processing of your data complies with the LQPD and the RGPD.

Your rights

In relation to the data collected on this website, you have the possibility of exercising your rights of access, rectification, cancellation and opposition, forgetfulness, limitation of processing, portability and not to be subject to individualized automated decisions. Likewise, you can revoke the consent granted for the processing of your data.

The exercise of these rights may be exercised through a written and signed request, containing the name and surname of the applicant, address for notification purposes and a photocopy of the Passport or National Identity Document.

The request can be made by postal mail addressed to Importudel, C/ del Pico, 4 Local 1, AD700 Escaldes-Engordany, Andorra; or by request addressed to our Data Protection Officer at the following email:

Likewise, you have the right to file a claim for the use of Importudel. performs your personal data before the competent control authority.


We reserve the right to modify the terms of this Data Protection Policy and will notify you of any changes to our website and this Data Protection Policy. If you continue to use our Services after such update, you will be deemed to have accepted the new terms. If you do not accept the update, please let us know and we will delete your personal data (except where it is necessary to retain it to comply with legal or regulatory obligations) and you will not be able to continue using our services.

Last modified date: January 2024

bottom of page